Exchanges

At McRoskey San Francisco, we are proud to have the best beds in the world. If you’re unsatisfied with a product you purchased from us, don’t hesitate to reach out to us.

Mattress & Box Spring Exchange

We offer a 90 day limited exchange on McRoskey mattresses, box springs, and foundations. McRoskey San Francisco has a no return policy.

You may exchange your original selection for a different comfort up to 90 days after receipt of your order. An exchange fee of $350 applies which includes local delivery and take away. Out of area delivery charges apply.

Sleep on your new mattress and/or box spring for at least 60 nights before initiating an exchange. It can take time for your body to adjust to the comfort and support of your new mattress. The comfort layers of the mattress also need time to settle.

If you wish to consider an exchange, come in to the showroom and work with your sales associate to make another selection; we are happy to exchange these products to get your sleep experience just right.

  • Only one exchange is offered. Make your new selection within 90 days of receipt of the original shipment.
  • If you select a higher priced item, you pay the difference between the higher and lower priced item plus the exchange fee. If you select a lower priced item, there is no price refund and the exchange fees apply.
  • You may exchange any standard size. Special sizes and/or special constructions cannot be exchanged.
  • Adjustable bed bases are not exchangeable or returnable.
  • Out of area delivery charges apply.

Cancellations

All of our products are made to order. In the event that you need to cancel an order in which construction has begun the below fees will apply.

  • Cancellations to orders that have been placed into production will incur a $350 per piece restocking fee to be deducted from the refund.
  • All costs that are associated with returning product to our local distribution center from outside the area will be withheld from the product refund.
  • Custom size products cannot be cancelled once placed into production.

Merchandise Exchange

Unused mattress protector pads, toppers, blankets, pillows, duvets and featherbeds and other merchandise may be exchanged or returned within ten days for refund.